Careers at Frequence

Operations Support Analyst (remote)

  • Mountain View, CA
  • Full Time

About Us

Frequence is an advertising technology company that builds and delivers comprehensive digital advertising campaigns. Our programmatic marketing platform enables large organizations to effectively and efficiently sell a range of digital products at scale. Frequence was recognized by Bay Area News Group as a Top Workplaces company for 2020.

Due to the COVID-19 situation, our company is currently working 100% remotely. 

We are currently hiring for the following states only:

 Alabama, Arkansas, Florida, Illinois, Minnesota, Nevada, New Hampshire, New Jersey, North Carolina, North Dakota, Pennsylvania, Texas

The Role:

This is a full-time remote role. 

The role supports the management and routing of client communications through our internal ticket system as well as basic SEM optimization functions and tasks.  Opportunities for advancement within the company are expected and encouraged.  The team supports the delivery and optimization of localized digital advertising campaigns using cutting-edge media buying tactics and technologies.  

Responsibilities:

  • This is a supporting role for the media operations team that will initially include the following responsibilities:
  • Manage and triage support requests through our email ticketing system, directing requests to the appropriate teams
  • Execute basic SEM optimization tasks using our in house tools and processes
  • Utilize effective time management and prioritization skills in order to handle a high volume of client communications 
  • Ability to identify and report any critical or reoccurring customer service issues
  • Learn the fundamentals of digital media buying operations and supporting technology
  • Provide order entry and quality assurance support for our digital media buying team
  • Data Entry and other ad-hoc tasks as assigned

Qualified Applicants Must Have:

  • Strong computer literacy
  • Excellent written communication skills
  • Excellent attention to detail
  • Bachelor's degree or equivalent work experience in an operational or administrative role
  • Demonstrable history of personal achievement and work ethic

Compensation:

  • Hourly Rate: $15
  • Health Insurance Benefits (Medical, Dental, Vision)
  • 401K
  • Remote Position (no commute)
  • PTO