Careers at Frequence

Technical Support Engineer

  • Mountain View, CA
  • Full Time

 About Frequence  

We’re the ones with big ideas, bold vision, and Silicon Valley-casual vibes who are passionate about solving real problems for our clients.

Frequence’s powerful software makes it easy for media companies to stay competitive in the digital advertising space. We empower experts in sales and ad design with a set of tools that allows them to efficiently deliver what would otherwise be complex advertising strategies. 

Unlike other workflow software, Frequence is the most complete system on the market, connecting all aspects of digital advertising—sales, operations, and reporting—from beginning to end. We create smart, focused campaigns based on performance data from thousands of local and national media campaigns to level the playing field and make programmatic ad buying possible for smaller local businesses. The data is out there, and we want to help advertisers put it to work.

 

The Opportunity:  

As the Technical Support Engineer,

- You will understand the product requirements of the platform, collaborating with Business Team and Development Team to make sure issues are resolved in a timely fashion.

- You should have a passion for finding and analyzing defects through the development of thoughtful test strategy and procedures

- Your intuition for where to look for defects manually is an important asset to the team.

What You Will Do:  

  • Understand, analyze and resolve technical defects raised by Internal and External users of Frequence Platform
  • Understand Database structure and write complex database joins and queries to analyze and fix database related issues
  • Communication with Stake Holders for timely updates on the status of resolution around issues
  • Develop an in-depth level of knowledge of the platform and supported features
  • Own and execute the testing and release of key features that are time-critical
  • Respond to clients in a timely manner to adhre to the client SLAs
Who You Are: 
  • Expert in understanding Database Table Structures and relationships
  • Love to read and write database queries to analyze database related issues
  • 1+ years of professional experience writing database queries using SQL or SQL tools like Toad, etc.
  • Bachelor’s Degree in engineering, computer science, information systems, or other technical degree
  • Presentation skills to present test results to individuals and groups
  • Humble attitude with a thirst for Learning

Nice to Have: 

  • Eagerness to take ownership
  • AWS Athena
  • MYSQL
  • Able to read code and debug issues in the code

Why Frequence? 

Frequence has a passion for our people and our mission to help clients grow their business. As our company grows, so does our need to add sharp, ambitious, and talented people to our team. We're approachable, inclusive, and encourage open dialogue within our community. This is a place where your voice matters.

Want proof that we love our people? Frequence was recognized by Bay Area News Group as a Top Workplaces Company for 2020 and 2021! 

Ways we show our love (some call them benefits): 

  • Competitive salary and bonuses 
  • Stock options at a mid-stage startup, 401K 
  • Health, dental and vision insurance coverage 
  • Generous PTO
  • Spaces to blow off steam (think gym, basketball court, and lots of egg chairs) 

 

Frequence, Inc. is an Equal Opportunity Employer. At Frequence, Inc. we are deliberately trying to create a safe space for people of all races, genders, ages, backgrounds, and orientations. It is the policy of Frequence, Inc. to provide equal employment opportunity to all persons, regardless of age, race, religion, color, national origin, sex, political affiliations, marital status, non-disqualifying physical or mental disability, age, sexual orientation, membership or non-membership in an employee organization, or on the basis of personal favoritism or other non-merit factors, except where otherwise provided by law.